Fiona’s hard work and commitment combined with proven success managing and developing therapists and the ability to understand end consumers buying behaviours has enabled her to spot opportunities to improve spa businesses.
Fiona has played a number of multi-faceted roles demonstrating her strengths across a variety of business functions. Her thorough understanding of business needs and market trends have enabled her to spot untapped opportunities in the market, collaborating with all members of the spa team to deliver successful results. Fiona has designed exclusive treatment menus for the most luxurious spas in the world.
How I Can Help
- Customer Service standards for therapists and receptionists
- Retail sales training
- Advanced skincare knowledge training
- Develop and create the ultimate customer journey
- Menu design
- Treatment design
- Spa & Salon Audits
- Impartial brand and product selection through skincare expertise